Effective Date: 27 June 2026
At AyurShelf, every order is thoughtfully handcrafted, carefully inspected, and securely packaged before dispatch. We strive to deliver your products safely and in excellent condition while ensuring a smooth shopping experience.
1. Order Processing
All orders are processed after successful payment confirmation.
As many of our products are handcrafted in small batches to ensure freshness and quality, order processing may take 2–5 business days before dispatch.
Orders placed on Sundays or public holidays will be processed on the next working day.
2. Shipping Timelines
Once dispatched, estimated delivery timelines are:
- Within Bengaluru: 1-2 business days
Within Karnataka: 2–5 business day
Rest of India: 4–8 business days
Delivery times are estimates and may vary depending on courier services, weather conditions, remote locations, public holidays, or other unforeseen circumstances.
3. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment is completed.
From time to time, AyurShelf may offer free shipping promotions, which will be clearly communicated on the website.
4. Order Tracking
Once your order has been dispatched, you will receive a confirmation email or SMS containing your tracking details, allowing you to monitor your shipment.
5. Packaging & Quality Assurance
Every AyurShelf product undergoes careful quality inspection before dispatch.
We take great care in packaging our products using protective materials to minimise the possibility of damage during transit while maintaining our commitment to thoughtful and eco-conscious packaging wherever possible.
6. Delivery Responsibility
Customers are requested to ensure that the shipping address and contact details provided at checkout are complete and accurate.
AyurShelf shall not be responsible for delivery delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.
Additional shipping charges, if any, arising from re-delivery attempts or address corrections may be borne by the customer.
7. Receiving Your Order
Upon receiving your parcel, we recommend that you inspect the outer packaging before opening it.
For the protection of both our customers and AyurShelf, it is mandatory to record a continuous video while opening the parcel, beginning before the shipping package is opened.
This helps us review any rare concerns regarding product condition quickly and fairly.
8. Delayed Deliveries
While we work with reliable courier partners, delivery schedules may occasionally be affected by circumstances beyond our control, including:
Severe weather conditions
Natural disasters
Public holidays
Transport disruptions
Government restrictions
Other unforeseen events
AyurShelf will make every reasonable effort to assist customers in tracking delayed shipments; however, we cannot guarantee delivery dates once the parcel has been handed over to the courier partner.
9. Incorrect or Incomplete Deliveries
If you receive an incorrect item or believe that an item is missing from your order, please contact us within 24 hours of delivery with:
Your Order Number
Clear photographs of the package and products received
The mandatory uninterrupted package opening video
Our team will review the information and respond as quickly as possible.
10. Contact Us
If you have any questions regarding shipping or your order, please contact us:
AyurShelf