Effective Date: 27 June 2026
At AyurShelf, every product is thoughtfully handcrafted, carefully inspected, and securely packaged before dispatch. Due to the nature of our products and for reasons of hygiene, safety, and quality assurance, we maintain a strict Return, Refund & Cancellation Policy.
We encourage all customers to read this policy carefully before placing an order.
1. Order Cancellation
Once an order has been placed and payment has been successfully processed, it cannot be cancelled, modified, or changed under any circumstances.
Please review your order carefully before completing your purchase.
2. Returns
As many of our products are handmade, natural, and intended for personal care or consumption, we do not accept returns unless the product received is found to be defective upon delivery.
A return request may be considered only if:
The product has significantly lost its original texture, fragrance, or appearance upon receipt.
The product appears to have been compromised before it reached the customer.
Each request will be reviewed individually by our Quality Team.
3. Package Opening Video (Mandatory)
To protect both our customers and our business, it is mandatory to record an uninterrupted video while opening your package, beginning before the shipping box or outer packaging is opened.
The video should clearly capture:
The unopened parcel with the shipping label visible.
The complete unboxing process without pauses or edits.
The condition of the products immediately upon opening.
Claims submitted without a continuous opening video may not be eligible for review.
4. Damaged Packages During Transit
Every AyurShelf order is packed with great care using protective packaging to minimise the possibility of damage during transit.
If the outer package appears damaged at the time of delivery, customers are encouraged to photograph the parcel before opening it and continue recording the mandatory opening video.
As transit conditions are beyond our control, claims relating to transit damage will be reviewed only when supported by the required uninterrupted opening video. AyurShelf reserves the right to determine eligibility for replacement or refund after reviewing the evidence provided.
5. Refund Eligibility
Refunds or replacements, where approved, will be offered only after our Quality Team has completed its assessment.
Approved refunds will be processed to the original payment method within the applicable processing period of the payment provider.
Shipping charges, where applicable, are non-refundable unless otherwise required by law.
6. Non-Returnable Items
For hygiene, safety, and quality reasons, the following items cannot be returned:
Opened or used skincare products
Haircare products that have been opened or used
Pantry and food products
Products damaged due to improper storage or misuse
Products returned without the mandatory opening video where required
Products returned after being tampered with
7. Contact Us
If you believe your order qualifies for review under this policy, please contact us within 24 hours of delivery and include:
Your Order Number
Photographs of the product (if applicable)
The uninterrupted package opening video
A brief description of the issue
Email: support@ayurshelf.net
Our team will review your request and respond as promptly as possible.