Privacy Policy
Effective Date: 26 June 2026
Welcome to AyurShelf (“AyurShelf”, “we”, “our”, or “us”). We value your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase through our website.
By accessing or using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- Order history
- Account login details (if you create an account)
Payment Information
Payments are processed securely through trusted third-party payment providers.
AyurShelf does not store your complete debit card, credit card, UPI PIN, or banking credentials on our servers.
Payment providers process your payment information in accordance with their own privacy policies.
Device & Technical Information
When you browse our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Time zone
- Pages visited
- Time spent on pages
- Referring website
- Cookies and similar technologies
This information helps us improve website performance and user experience.
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Communicate order updates
- Provide customer support
- Respond to your enquiries
- Improve our website and services
- Personalize your shopping experience
- Send promotional emails (only if you have opted in)
- Detect fraud and maintain website security
- Comply with applicable legal obligations
3. Cookies
Our website uses cookies and similar technologies to:
- Keep products in your shopping cart
- Remember your preferences
- Enable secure login
- Improve website functionality
- Understand visitor behaviour through analytics
You may disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.
4. Sharing Your Information
We respect your privacy.
We do not sell, rent, or trade your personal information to third parties.
We may share limited information only with trusted service providers when necessary to operate our business, including:
- Payment gateway providers
- Shipping and courier partners
- Website hosting providers
- Email communication services
- Analytics providers
- Government or legal authorities where required by law
These service providers are expected to protect your information and use it only for the services they provide to us.
5. Data Security
We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
While we strive to use commercially acceptable means to safeguard your information, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to:
- Fulfil your orders
- Provide customer support
- Maintain business records
- Comply with legal, tax, accounting, and regulatory obligations
- Resolve disputes and enforce our agreements
When your information is no longer required, we will securely delete or anonymize it where reasonably practicable.
7. Your Rights
Subject to applicable laws, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information where applicable
- Withdraw consent for marketing communications
- Request information about how your data is being used
To exercise these rights, please contact us using the details provided below.
8. Third-Party Services
Our website may include links to third-party websites or services.
These websites operate independently and have their own privacy policies. AyurShelf is not responsible for the privacy practices or content of third-party websites.
We encourage you to review their privacy policies before providing any personal information.
9. Children’s Privacy
Our website is intended for individuals who are at least 18 years of age or who are using the website under the supervision of a parent or legal guardian.
We do not knowingly collect personal information from children. If we become aware that such information has been collected inadvertently, we will take reasonable steps to delete it.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or operational practices.
The updated version will be posted on this page with the revised Effective Date. Continued use of our website after changes are posted constitutes acceptance of the updated Privacy Policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:
AyurShelf
Email: [support@ayurshelf.net] (replace with your preferred support email)
Website: https://www.ayurshelf.net
Business Address: 238, 12th B Cross, WOC Road 2nd Stage, Mahalaksmipuram, Bengaluru – 560086, Karnataka – India